Frequently Asked Questions
-
Currently Fontaine Beauty is searching for a new location to build our business, and start providing in person services including nail and beauty services. Hopefully coming soon!!
-
As Fontaine Beauty grows and we establish a permanent location with a strong and consistent clientele, we plan to expand by hiring and training passionate individuals who are interested in the nail industry. Our goal is to provide hands on training and guidance to ensure our high standards, techniques and approach to quality and customer service are continued. We would love to create a supportive work environment where new team members can develop their skills, gain experience and grow. Our hope is to create ongoing employment opportunities while continuing to maintain the high quality service and personalised experience our clients expect. If you are interested please contact us.
-
For custom orders, please send through your inspiration photos, nail sizes, and any specific details or requests you would like included in your set. You can send all information via any of our social media platforms or through the contact form on our website.
-
With the right preparation and care, our press on nails can last up to 1–2 weeks, depending on your natural nails, application method, lifestyle and how well you care for them. For the best and longest lasting results, make sure your nails are clean, dry and free from oils before application, and avoid prolonged exposure to hot water, harsh chemicals and excessive pressure on the nails. You may also use the sticky tabs under a uv light to cure and add extra wear time. Everyone’s wear time will vary, but following the application and aftercare instructions will help keep your set looking beautiful for as long as possible. ♡
-
All press on nail orders are handmade and packaged with care in Kuranda, Queensland, and shipped Australia-wide.
Orders are generally dispatched within 3-6 business days after your order has been placed. Please allow additional time during busy periods, holidays and promotional periods.
Once your order has been dispatched, you will receive tracking information where applicable. Delivery times can vary depending on your location and the postal service, and we are not responsible for delays caused by Australia Post or other delivery providers.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders sent to an incorrect address provided by the customer. If your parcel is returned to us because the address was incorrect or the parcel was not collected, additional postage may be required to resend your order.
-
We do not accept returns for change of mind, incorrect sizing, incorrect nail shape, colour preference or an order placed incorrectly. Exchanges may be considered depending on circumstances.
Please carefully check your nail measurements, sizes, shape, colour and order details before completing your purchase. We recommend using our sizing guide and measuring all 10 nails carefully before ordering.
If you are unsure about sizing, please contact us before placing your order and we will be happy to help where we can.
-
If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible with your order details and clear photos of the issue.
We will assess the issue and, where applicable, arrange a replacement, repair or refund in accordance with your rights under the Australian Consumer Law.
Once your order has been dispatched, it is in the care of the postal service. If your tracking information indicates that your parcel has been delayed or lost, we will do our best to help locate your parcel, however delivery delays caused by the postal service are outside of our control.
-
Press on nails are a personalised product and achieving the correct fit depends on accurate measurements. Customers are responsible for providing accurate nail measurements and selecting the appropriate sizes.
If you select the wrong size based on incorrect measurements, this is considered a sizing error rather than a faulty product and we are unable to offer a return or exchange for this reason.
Please remember that our returns policy does not limit or exclude any rights you may have under the Australian Consumer Law.
Thank you for supporting our small business and for taking the time to measure your nails carefully before ordering. ♡